Latest Blog Entries

Why we focus on Customer Service

Many small businesses fail to realize just how important good customer is for the overall health of your business. Good customer service isn’t just important… it’s absolutely vital. 1. It’s What Customers Will Remember People will always remember if your customer service was really great or really terrible. You definitely don’t want them remember the […] ... Read More

What you don’t want to see

THE WAREHOUSE ENTRANCE “No interest, it’s not important. It’s just where goods go in and out”, you say. I say, “This is where your company image and reputation is either reinforced or lost”. THIS SAYS I DON’T CARE. Graffiti. Battered roller doors. Cigarette stubs. No warning signs. Doors open to all. Bollards bent and paint […] ... Read More


In this edition we are looking at one of the most iconic of all warehouse equipment, namely the humble Hand Pallet Truck or Pallet Jack as it’s also known. In the Wagen catalogue the differences between models offered are mentioned, but why would you choose one type over another? Sure price has a part to […] ... Read More

Keystone Group, has been placed in receivership

Hospitality group, the Keystone Group, has been placed in receivership, with Morgan Kelly and Ryan Eagle of Ferrier Hodgson appointed Receivers and Managers – per hospitality magazine. The venues included in the appointment include Bungalow 8, Cargo Bar, the Jamie’s Italian restaurants, Chophouse (Sydney and Perth), Gazebo, Kingsleys (Brisbane, Woolloomooloo), Manly Wine, Sugarmill Hotel, The […] ... Read More


Taking a team from ordinary to extraordinary means understanding and embracing the difference between management and leadership. According to writer and consultant Peter Drucker, “Management is doing things right; leadership is doing the right things.” Manager and leader are two completely different roles, although we often use the terms interchangeably. Managers are facilitators of their team members’ success. They ensure that their people have everything ... Read More

The Heavy Lifting of Valentine’s

February, is the month of Valentine’s Day in many parts of the world, while it is claimed to go back to a pagan rite. For most however, the idea of a priest in Roman times pre 300 AD, Valentine, performing marriage rites for soldiers (who were forbidden to marry) and tending to Christians who were […] ... Read More

Free Wagen High Viz Jacket with with Purchases in February and March

Stay safe and be seen.  Wagen are offering a free Wagen Logo High Viz jacket with every trolley purchase in February and March.  Choose from Large or Extra Large size. This item will be automatically added to your order. If you would like more jackets you can purchase them by clicking here.  Wagen Logo Jackets […] ... Read More

Considerations when choosing wheel castors

These are the following things to consider when choosing a castor. Wheel Diameter: The nominal diameter of the outside of the wheel, this typically describes the basic size of the castor (i.e. a 150mm wheel diameter castor is typically referred to as a 150 castor). Swivel Radius: The distance from the center of the fastening to the […] ... Read More

OHS figures don’t lie

Workplace safety rarely makes the headlines today, but that’s not to say manufacturing is a completely safe occupation. Safe Work Australia’s recent publication “Key Work Health and Safety Statistics Booklet 2014” reveals that Australia’s manufacturing industry is not as safe as many would have us believe. Data in the report shows that in 2011/12 (the […] ... Read More

Crown and Accor’s mixed-use hotel and retail developments attracting Sydney investors

Crown Group and Accor are among the latest developers and operators to focus on mixed-use projects to offer investors and occupiers a wide choice of onsite supermarkets, cafes and other amenities for a hotel. Read more: Check out our wide range of Hospitality trolleys from Wagen’s hospitality division ... Read More

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